Support

How to get help with any app we publish.

Ask by email

Write to support@namubase.com. One person reads it, and you will get a reply within one business day (Korea time, Monday to Friday).

It helps if you include: the app name, what you clicked, what you expected, and what happened instead. A screenshot is enough.

What we can do

• Answer how a feature works, or say plainly that it does not exist yet.
• Take a bug report, reproduce it, and tell you when it is fixed.
• Take a feature request. We say yes or no rather than leaving it open forever.

Outage or something broken for everyone

Send the same address with "outage" in the subject. We reply first and investigate second, so you are not left guessing.

Billing and refunds

Apps sold through a marketplace are billed by that marketplace, so refunds follow their policy. Write to us anyway and we will point you to the right place.

Privacy and data

Each app has its own privacy notice, linked from the app list.